Are there any items I am not allowed to sell?

Yes. Obviously items that are illegal can not be sold at Dealodeal. A partial list of those items is below:

  • Alcohol

Can I pay my verification fees by signup/seller credit?

We are sorry but you can not pay your verification fees by sign up/seller credit amount. The credit amount is given to help you sell your items and open your store with Dealodeal.

Can I retract my bid?

No, if you bid on an item, you are obligated to pay in the event that
you win that item.

Bidding on an online auction is a legally binding contract between you
and the seller.

If you are uncertain that you do not want to pay for the item in the event
you win, then you should not place a bid for that item.

Remember to consider any shipping and/or handling charges if they
happen to apply.

Dealodeal can suspend your account if you do not pay for
an item you have won or purchased with the Buy-Out feature.

Can I update my registration information?

Yes - at anytime. Dealodeal members are expected to maintain valid accounts by keeping their contact information (e-mail address, mailing address, and phone number) up-to-date. This is a vital aspect of creating an honest and secure trading environment for Dealodeal members.

Please review your contact information and if it changes, simply update it from the My Account > Personal Information section of the My Account.

Can I use HTML in my listing?

Yes you can. You should limit your HTML (Hyper Text Markup Language)
to the basic tags. More complicated HTML may not work within the auction.

Do I need a credit card to register?

No. You will only be asked to provide valid contact information and a valid e-mail address.

How can I add credit to my account?

Every new user that signs up, gets a $5.00 sign up credit that can be used towards your first (or even 2nd)
auction to pay the fees. This in effect could make your first auction listing free.

When you find that you need to add additional funds to your credit account, you simply log in
and go to the Members Area section, click on My Account and finally on Manage Account.

From there you can add funds to your account using Paymate account or by credit cards through paymate payment gateway.

How can I monitor the items I'm selling or bidding on?

You can easily monitor the items you are selling or the items you are bidding
on through your "Members Area".

You will need to be a registered user and logged in to visit the "Members Area".

How do I activate my Paymate Direct Payment?

In order to activate your Paymate Direct Payment option so that bidders/buyers can
pay you directly via Paymate, you must first have a valid Paymate account.

Once you have set up your Paymate account, log into your Dealodeal account, and click on My Account within the Members Area. Finally click on Manage Account and scroll to the bottom of that screen.

Enter your Paymate email address, and click Save.

The Direct Payment Gateway with your Paymate is now set up and ready to be used.

How do I pay my auction fees?

Dealodeal uses an account type format. When you have accumulated
a number of fees, you can pay them through the members area.

You can pre-pay in advance on your account. This way any auction fees that
are accrued are deducted from your balance.

How do I pay the seller?

Dealodeal is only the middleman for sellers to conduct auctions
and for bidders to bid on auctions.

Dealodeal is not involved in the actual monetary transaction between buyers
and sellers. We do not handle payments, guarantee transactions, provide escrow services, or
offer any buyer protection or seller verification.


Paymate is already accepted as direct payment options at Dealodeal.

If you already have a Paymate account, you can enable
direct pay, so that buyers/bidders automatically pay you directly through
Paymate.

Sellers may also opt to accept other forms of payment such as check or money
order or pay upon item pickup. These third party payment processors should
be listed in the auction comments section.

Dealodeal will not be held responsible for any fraud that may occur.

We recommend using one of the trusted third party payment processors listed
above, which will not only speed things up considerably but also provide you with
consumer protection.

How do I sell an item?

First you need to become a registered user. Once you have registered,
simply login to your account and click on the "Sell" link.

Select a category and if applicable a sub-category.

Indicate the title and description of your listing, and select any images (up to 5)
that you wish to display to potential bidders.

Specify all other details required for the auction.

Once you have reviewed the item, simple click submit and your item will be listed
and the auction has begun.

How does bidding work?

Dealodeal uses a Proxy Bidding process. This means that Dealodeal
will place bids for you on your behalf.

When you place a bid, you enter the maximum amount you're willing to pay for the item.
Please consider shipping charges if applicable.

The seller and other bidders won't know your maximum bid amount.

Dealodeal will bid as much as necessary (up to your maximum amount) to make
sure that you remain the high bidder.

If another bidder has placed the same bid before you or a higher maximum bid,
we'll let you know that you've been outbid so that you can place another bid if you wish.

However, if no other bidder has a higher maximum bid at the end of the auction, you win
the item even if your bid doesn't go as high as your maximum bid.

You could pay significantly less than your maximum price. This means you don't have to
keep coming back to bid again every time another bid is placed.

How large can my uploaded images be?

When uploading your images, you can upload up to 5 images. Each image can be
no larger than 1 Meg (1,024 KBytes). If your image is larger than that, you will
need to reduce the size using any image software available to you.

How old do I have to be to register?

Bidding on an auction is a legally binding contract, so according to applicable laws,
you must be at least 18 years of age to bid on an auction, and therefore at least 18
years of age to register at Dealodeal Auctions.

I am new to Dealodeal: Where do I start?

Everyone is invited to browse or Search through our auction categories and listings for items on Dealodeal. If you see something you would like to bid on you must first register. Don't worry! Registration is free and easy!
The Registration page will ask you to enter a Logon ID, which is the username or nickname you will be known by within the Dealodeal community, as well as a password and valid contact information. You will only need to register once on Dealodeal.

If I suspect an item to be part of a scam or fraud, whom should I report it to?

If you suspect an item to be fraudulent or part of a scam, please report it to: abuse@dealodeal.co.nz. Please be sure to include the item and any
information you have, and any evidence you have showing why you believe the
item to be a scam or fraud.

In addition, you should contact your local (non-emergency) law enforcement office.

You can also report the incident to the following agencies:

The Federal Trade Commission (FTC). They have an online
complaint form.

The Internet Fraud Complaint Center.

Is verification necessary?

No we have not made verification mandatory, but it helps to get verified.
For sellers it brings more credibility and for buyers it helps that you are genuine and are interested in purchasing the item.

Legitimate Emails

Dealodeal will never ask for any personal information or passwords by email or phone. If we ever do need to verify confidential information with you, we will do so through the secure message board integrated into the Dealodeal members area.

Should I consider payments via Western Union or MoneyGram?

Dealodeal strongly discourages using wire transfer services
(such as Western Union and MoneyGram for example).

You should be very cautious to anyone offering payment option of Western Union,
MoneyGram, or any other wire transfer payment method. There is no way to get
a refund from these services if this turns out to be fraud. You are solely responsible for
any loss you incur if you pay by Western Union, MoneyGram or another wire transfer
service.

Dealodeal highly recommends Paymate account or paymate payment gatewayusing your credit cards.

You should also be cautious for items that are being sold overseas or if you get
contacted by an overseas buyer wanting to pay more than what you are offering.
These are almost always fraudulent.

What if I receive a check for an item that is more than the total auction?

Be very leary of checks you may receive where the total is greater than what you have sold your item for.

These are sometimes called "Advanced Fee" scams.

FAKE CASHIER CHECKS & MONEY ORDERS ARE COMMON.BANKS WILL CASH THEM AND YOU WILL BE SOLELY RESPONSIBLE!


Here's an example of how these work:

Let's say you post an auction for a large item (perhaps a car) for $3,000.
A foreign buyer bids on the item for the full asking price or use the buy-out option.
When payment is arranged the buyer says there is someone in the United States
who owes him money. The person who owes the buyer money offers to send you
a cashier's check for $5,000 and asks that you wire back the difference to the buyer.
You agree because they offer you a small commission for brokering the deal.

You receive the cashier's check, deposit it, and because cashier's checks are mistakenly
thought to be as good as cash, wire the leftover sum to the buyer. Ten days later your
bank informs you that the cashier's check was fraudulent and that you're responsible for
any money you've drawn against it. Unfortunately, you've lost your money and merchandise
to a scam.

There are other variations of this scam as well and not all scammers are from outside the
U.S.

Here's another scenario of the same type of scam:Let's say you post an auction for a dirt bike, and one person offers to buy the bike very quickly.
To expedite the sale, the prospective buyer wants to have a third person (who owes him money)
send a certified check for more money than the cost of the bike directly to you.
The check will probably be for more than the price of the bike, the prospective buyer will ask
you to deposit the check in his or her account and then wire the back the excess money.
The buyer would then pick up the bike later. Here's the problem, the �certified� check is really
a high-class, hard-to-detect counterfeit.


Here are some warning signs that might help:

  • You are asked to act very quickly - Scammers don�t want you to have time to carefully verify whether the cashier�s check or certified check is authentic or counterfeit or to wait for the check to clear. Scammers typically ask you to wire cash as quickly as possible using an outside wire service such as Western Union. They know that their fakes are very professional and usually will pass an initial visual inspection at the financial institution taking the deposit. Some counterfeits, particularly those that involve identity theft of a real person, are so good that it may take weeks to identify the check as counterfeit. At that point, you are left holding the bag: the scam artists have your money and, under law, you are responsible for the missing money and may even be suspected of fraud.
  • Fake check scammers often claim to be in another country - That makes it difficult, they say, for them to send you a check directly and so they will have someone send a check on a U.S. bank. Often you are asked to wire the funds out of the country.
  • The deal is too good to be true - This old, smart consumer advice holds true in these cases. If a stranger is eager, sight unseen, to pay full price or more for the big-ticket goods you are selling and they�ll express a cashier�s check that afternoon, smell a rat. If after a few emails or phone conversations or even meetings, a stranger wants you to go into business, slow down.
  • Never accept a check for an amount greater than your selling price or fee - If the �buyer� sends a check in excess of your selling price, send it back and don�t send the merchandise.
  • If you accept a check even for the exact amount, �check out� the check - The name and address of the bank issuing the check will be on the check. If the bank is local, visit them and ask them to verify the check. If the bank is not local, locate the phone number independently (don�t use the number on the check) and call them to verify the check.


We at Dealodeal wish to make your buying and selling an enjoyable and safe one.

What if the seller decides not to sell or ship my item?

If the seller decides not to sell, and you have not paid for the item,
please leave a negative comment in the sellers reputation section to warn
other potential victims.

If you have paid for the item, make certain the seller uses some sort of delivery
tracking method, and insurance if possible.

If it is your belief that the seller is acting in a dishonest or unethical manner,
contact the seller through email and post negative feedback to warn other potential
victims.

If you have not received your merchandise within 30 days after payment has
cleared please file an abuse report
or contact us at abuse@dealodeal.co.nz and provide us with the auction
number/title along with your payment details.

We will attempt to contact the seller on your behalf and may suspend or remove the
user if we are not given a satisfactory explanation.

In addition, if you used Paymate for payments, you can contact them directly
and file a fraud report against the seller.

What is the reputation (feedback)?

You may only leave feedback about another user if you have had a closed
auction transaction with that user. On the users profile page, click on
Leave Feedback.

We use a Star rating system to rate users' feedback, with one star being a low
rating and a five star being a high rating.

You must choose your star rating, as well as leave your written comment about
your experience with the transaction and/or user.

Reputation feedback is made up of comments and ratings left by other
members, you have either bought from or sold to.

These comments and ratings are valuable indicators of your reputation as a buyer
or seller.

  • +1 point to your feedback score for each positive comment and rating left for you.

What items are prohibited to be sold on Dealodeal?

Prohibited and Restricted Items List:


Adult Material (see Mature Audiences)

Alcohol (including Wine)

Animals and Wildlife Products - examples include live animals, mounted specimens, and ivory

Artifacts

Beta Software

Bootleg/Pirated Recordings

Brand Name Misuse

Catalogue and URL Sales

Clothing, Used

Comparison Policy

Compilation and Informational Media

Contact Information

Contracts

Copyrights

Counterfeit Currency and Stamps

Downloadable Media

Drugs

Electronic Surveillance Equipment

Event Tickets

Firearms, Ammunition, Militaries, Weapons and Knives

Fireworks, Explosives and Explosive Substances

Food

Games Software: Sony, Sega, and Nintendo

Government IDs and Licenses

Hazardous, Restricted, and Perishable Items

Human Parts and Remains

Importation of Goods - examples include CDs that were intended only for distribution in a certain country

International Trading

Items Encouraging Illegal Activity � examples include an eBook describing how to create methamphetamine

Mature Audiences

Medical Devices - examples include contact lenses, pacemakers, and surgical instruments

Misleading Titles

Mod Chips

Movie Prints

OEM Software

Offensive Material - examples include ethnically or racially offensive material

Police, Army, Navy and Air force Related Items

Pre-Sale Listings

Prohibited Services

Promotional Items

Real Estate

Recordable Media

Replica and Counterfeit Items

Ringtones

Stocks and Other Securities

Stolen Property

Surveillance Equipment

Tobacco

Trademarks

Travel

Weapons & Knives

Wine (see also Alcohol)

Please note that we at Dealodeal reserve the right to suspend or cancel any auction which is not according to our terms and conditions, We monitor every item that is listed on our site and if found any item not complying our policy , it will be removed without any notice.